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EU Login

The EU Login e-service is used when logging in and approving transactions in the Union Registry.

Add a second authentication method for EU login

To ensure access to EU Login and to avoid common login issues in the Union Registry, you need to add a second authentication method in EU login. This will not replace your primary mobile + QR code authentication method but provides an alternative method in case of login issues.

How can I add a Security Key or a Trusted Platform? (europa.eu)

Read more about EU Login on the Commission website.

EU Login Help (europa.eu)

EU Login is a service that the European Commission uses to authenticate users in, among other things, the Union Registry. When you visit the Union Registry via your browser, you are redirected to the EU Login page. There, you log in with your email & password and enter the EU Login Mobile App QR Code as the authentication method. A QR code is then generated in the browser, and you use the mobile app to scan the QR code. Once this is done, an 8-digit code is generated in the mobile app that you enter into the browser window. The app can be used offline.

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How to get started with the EU Login mobile app

To start using the EU Login mobile app, you need a mobile phone with a camera and access to the Apple Store (iPhone) or Google Play store (Android). If you are a new user and are applying for access, follow our user account creation guide.

Guide for becoming an authorised representative in the Union Registry (pdf)

You can download the app here:
Android: Google Play Store
iPhone: App Store

The app requires that you use a lock function on your mobile device (PIN code, pattern, or fingerprint). The app also needs permission to send notifications and to have access to the camera.

When logging in to the Union Registry, you select the authentication method EU Login Mobile App QR Code.

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Login problems

There are many types of login problems. We have collected some tips that can solve a lot of problems:

  • Make sure you use the correct link/entrance to the Union Registry when logging in:
    EU Registry (europa.eu)
  • Do not create a new user if you have problems logging in. If you create multiple users, they may conflict with each other and make troubleshooting more difficult.
  • Try logging in using a different browser.
  • Clear browser history and cookies on your computer.

Log in to EU login and check that you have a mobile phone associated to your user, you do this under My account and further under My account details. You can log in with a password.

EU Login (europa.eu)

If you cannot solve your login problems, please contact us at euets@swedishenergyagency.se

In contact with us:

  • Describe your problem and the steps you took before getting there.
  • Please indicate if you have recently changed your email address, phone number, or may have other email addresses or phone numbers associated with your user.
  • Please attach screenshots of when you try to log in and of any error messages.
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Reinstallation of app and change of phone

If you reinstall the app or change your phone, you will need to re-register in the app. You do this by logging in to your EU Login account using the authentication method password or QR code. There you can remove old mobile devices and complete the registration of your new device. It is easier to make the change in EU Login if you still have your old mobile device and can log in to EU Login with it.

EU Login (europa.eu)

When you then try to log in to the Union Registry, you will receive a message stating that your device does not match the one previously registered. Click Change device. A task will then be sent to our national administrators for approval. Once we have approved the task, you will receive an automated email stating that it is complete, and you can then log in.

Please note that you are required to have a screen lock (e.g. PIN, pattern, fingerprint) activated on your phone to successfully complete the device registration.

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Change of email address

If you have changed your email address, you can follow our guide:

Guide for updating your user profile and login issues in the Union Registry and EU Login (pdf)

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Error message: Your one-time password is invalid

This error message usually occurs when approving transactions and users have an outdated version of the EU login app.

Follow the steps below.

    1. Log in with EU Login + QR code:
      EU Login (europa.eu)
    2. Reset the EU Login mobile app:
      a. go to Settings in the app
      b. go to the gear icon
      c. select “Reset registration"
    3. Register your mobile phone again:
      a. Select “Register your device/Initialise” in the app
      b. go to the website where you logged in in item 1
      c. select “Add a mobile device”
      d. follow the instructions and complete the registration using the app
    4. Log in to the Union Registry with EU Login + QR code:
      EU Login (europa.eu)
      a. Select “Change device” in the box that appears
      b. a task is created that a national administrator needs to approve
      c. please email us at euets@swedishenergyagency.e and let us know that you have generated a task for approval

You will then be able to sign transactions and processes with the app as usual.

Last updated: 2026-04-23